You can check your Sephora gift card balance online through Sephora’s official website, by phone, or in a Sephora store. For a standard Sephora Gift Card or eGift Card, you will usually need the 16-digit card number and 8-digit PIN. (Sephora)
The online balance checker is usually the fastest option, but Sephora also provides phone and in-store balance checks if you cannot access the website or need assistance. Physical and digital Sephora Gift Cards use the same basic card number and PIN format.
This guide explains how to check your Sephora gift card balance, where to find the required card details, why a balance check may fail, how to use the remaining balance, and what restrictions to know before redeeming or selling the card. The reoptimization brief specifically calls for broader balance-check coverage, troubleshooting, physical-versus-digital card guidance, and clearer redemption information.
How Can I Check My Sephora Gift Card Balance?
You can check a Sephora Gift Card or eGift Card balance in three main ways: online, by calling Sephora’s gift card support number, or by asking a Beauty Advisor in a Sephora store.
For most balance checks, have your 16-digit Sephora gift card number and 8-digit PIN ready. Physical cards display these details on the card, while eGift Cards include them digitally.
| Method | What You Need | Best For |
|---|---|---|
| Online balance checker | 16-digit card number + 8-digit PIN | Fastest option |
| Phone | Gift card details | When the website is unavailable or you need assistance |
| Sephora store | Physical card, printout, or eGift Card on your device | In-person help |
Method 1: Check Sephora Gift Card Balance Online
Yes, you can check your Sephora gift card balance online by entering the card number and PIN on Sephora’s official gift card balance checker.
Here is how:
- Visit the official Sephora Gift Card balance page.
- Enter the 16-digit gift card number.
- Enter the 8-digit PIN.
- Select Check Balance to see the amount currently available on the card.
Sephora also allows signed-in users to check a Gift Card or eGift Card through the Payments & Credits section of their account.
Use only Sephora’s official website or app to check the balance. Sephora explicitly warns customers not to enter gift card details on third-party balance-check sites because those sites may be fraudulent and could expose the card information.
Check out this video for tutorial: https://www.youtube.com/watch?v=5u8K642Kd04
Where Can I Find My Sephora Gift Card Number and PIN?
A standard physical Sephora Gift Card has a 16-digit card number and an 8-digit PIN. Sephora instructs cardholders to scratch the designated area on the back of a physical card to reveal these details.
For an eGift Card, the card number and PIN are included in the digital gift card information sent to the recipient.
Be careful when revealing the details on a physical card. Sephora specifically advises users to leave the clear sticker tape in place while exposing the number and PIN.
Method 2: Check Sephora Gift Card Balance by Phone
If you cannot access the online Sephora gift card balance checker, you can check the balance by phone.
Sephora’s current Gift Card FAQ lists 1-888-860-7897 for gift card questions and balance inquiries.
Have your card number and PIN ready before calling. Follow the automated instructions or customer service prompts to obtain the remaining balance.
Keep in mind that Sephora describes a reported gift card balance as an estimate. In most cases, purchases update the balance immediately, but there may occasionally be a delay before the latest transaction appears.
Method 3: Check Your Sephora Gift Card Balance In-Store
You can also check your Sephora gift card balance at a participating Sephora store.
For a physical card, bring the card with you. For an eGift Card, you can show the digital card on your mobile device or provide a printout. A Sephora Beauty Advisor can check the balance of a Gift Card or eGift Card in participating U.S. and Canada locations.
This option can be useful if the online balance checker is not working or if part of your card information is difficult to read.
Sephora Gift Card Balance Check Not Working? Common Reasons
If your Sephora gift card balance is not showing, the problem may be caused by incorrect card information, an activation issue, website problems, or the type of card you are trying to check.
Incorrect Gift Card Number or PIN
Double-check the number before submitting the balance request.
A standard Sephora Gift Card or eGift Card uses a 16-digit card number and an 8-digit PIN. Entering even one incorrect digit can prevent the balance from appearing.
Damaged or Unreadable Physical Card
If the number or PIN on a physical card is damaged or unreadable, do not guess the missing digits.
Contact Sephora gift card support or take the card to a Sephora store for assistance.
The Card May Not Be a Standard Sephora Gift Card
Sephora also issues Store Merchandise Credits. These are different from Gift Cards and eGift Cards.
A Store Merchandise Credit has a 16-digit card number but no PIN, and its balance can only be checked in person at a Sephora store.
Temporary Website Problems
A temporary site or app issue may prevent the Sephora gift card balance checker from loading or displaying the balance.
Try again later, use the phone balance-check option, or visit a Sephora store.
The Balance Has Not Updated Yet
Sephora says gift card balances usually update immediately after a purchase, but balance adjustments can occasionally be delayed.
If the amount looks incorrect immediately after a purchase, check again later or contact Sephora.
Possible Card Activation or Validity Issue
If a newly purchased card shows no usable balance, contact the retailer or Sephora using official support channels.
Keep the card and proof of purchase until the issue is resolved.
How to Use Your Sephora Gift Card Balance
A Sephora Gift Card or eGift Card can be used for eligible merchandise purchases online, through the Sephora app, in participating Sephora stores in the U.S. and Canada, and at Sephora at Kohl’s stores.
Using a Sephora Gift Card Online
At online checkout, enter the 16-digit gift card number and 8-digit PIN in the Gift Card payment section.
Sephora applies the gift card amount to the order total. If the Gift Card balance does not cover the complete purchase, including applicable tax and shipping, another accepted payment method will be required for the difference.
Using a Sephora Gift Card In-Store
Present the physical Gift Card or accessible eGift Card when paying for merchandise at a participating Sephora store.
Using a Sephora Gift Card in the App
Sephora Gift Cards and eGift Cards can also be redeemed through the Sephora mobile app.
What Happens After a Partial Purchase?
If your order costs less than the available balance, the unused amount stays on the Sephora Gift Card and can be used for a future eligible purchase.
You can return to Sephora’s balance checker after using the card to see how much remains.
For a broader overview of how Sephora cards work, you can also read Everything You Need to Know About Sephora Gift Cards in 2026.
Sephora Gift Card Restrictions You Should Know
Sephora Gift Cards are flexible within Sephora’s ecosystem, but several restrictions apply.
Sephora Gift Cards Do Not Expire
Standard Sephora Gift Cards and eGift Cards do not have an expiration date, and Sephora says no inactivity or service fees apply to unused balances.
This is different from some Sephora promotional cards, which may have their own expiration rules.
They Are Generally for Merchandise Purchases
Sephora Gift Cards are redeemable for merchandise and cannot generally be exchanged for cash except where required by law.
They also cannot be used to purchase another Sephora Gift Card.
Lost or Stolen Cards May Not Be Replaced
Sephora says Gift Cards, eGift Cards, and Store Merchandise Credits cannot be replaced if they are lost, stolen, altered, destroyed, or used without authorization.
Treat the card number and PIN like cash and do not share them with unknown people.
Online Orders Have a Two-Card Limit
Sephora currently allows up to two Gift Cards and/or eGift Cards per online order. To redeem more than two, Sephora instructs customers to visit a store.
Country and Region Restrictions Apply
U.S. and Canadian Sephora Gift Cards can be used in participating Sephora stores in both countries, and Sephora states that the daily exchange rate determines the value when a U.S. card is used in Canada or a Canadian card is used in the U.S.
However, Sephora Gift Cards purchased in the U.S. or Canada cannot be used at other international Sephora locations or international Sephora websites.
Sephora at Kohl’s Has Different Online Rules
Sephora Gift Cards and eGift Cards can be redeemed at Sephora at Kohl’s stores, but they cannot be redeemed on Kohls.com.
Can I Check My Sephora Gift Card Balance Without a PIN?
For a standard Sephora Gift Card or eGift Card, the online balance checker requires both the 16-digit card number and 8-digit PIN.
If you cannot read or access the PIN, contact Sephora or visit a Sephora store rather than repeatedly guessing it.
A Sephora Store Merchandise Credit is different because it does not have a PIN, but its balance must be checked in person at a Sephora store.
Want to Sell an Unused Sephora Gift Card?
Some people check their Sephora gift card balance because they do not plan to use the remaining amount for a Sephora purchase.
Knowing the exact available balance can help you accurately evaluate the card before attempting to sell it.
For users in Nigeria, Tbay provides a way to trade supported unused gift cards for cash. You can learn more in our guide on how to sell Sephora Gift Cards for Naira.
If you are checking the value of a specific denomination, you can also review the latest information on the $200 Sephora Gift Card rate in Naira on Tbay.
Before starting a trade, check your balance through Sephora’s official channels and make sure the gift card information you submit is accurate.
Frequently Asked Questions
- How do I check my Sephora gift card balance online?
- Visit Sephora’s official Gift Card page, enter the 16-digit gift card number and 8-digit PIN, and select Check Balance. You can also check the balance through the Payments & Credits area of your Sephora account.
- Where can I find my Sephora gift card PIN?
- On a physical Sephora Gift Card, the PIN is located on the back under the scratch-off area. Standard Sephora Gift Cards use an 8-digit PIN. An eGift Card includes the PIN in the digital gift card information.
- Can I check my Sephora gift card balance without a PIN?
- The online Sephora balance checker requires the card number and PIN for standard Gift Cards and eGift Cards. If you cannot access the PIN, contact Sephora gift card support or visit a store. Store Merchandise Credits do not have a PIN but must be checked in person.
- Why is my Sephora gift card balance not showing?
- Possible reasons include an incorrect card number or PIN, a damaged physical card, a temporary website problem, a delayed balance adjustment after a recent purchase, or attempting to check a Store Merchandise Credit through the standard online checker.
- Can I use a Sephora gift card online?
- Yes. Sephora Gift Cards and eGift Cards can be used on Sephora.com and through the Sephora mobile app for eligible merchandise purchases.
- Can I convert my Sephora gift card to cash?
- Sephora’s terms state that Gift Cards generally cannot be redeemed or exchanged for cash except where required by law. If you would rather trade an unused supported card, a third-party gift card trading service such as Tbay may offer that option depending on the card and current platform availability.
- Do Sephora gift cards expire?
- Standard Sephora Gift Cards and eGift Cards do not expire, and Sephora says unused balances are not charged inactivity or service fees. Promotional cards may have different terms.
- Can I use a Sephora gift card in another country?
- U.S. and Canadian Sephora Gift Cards can be used between participating U.S. and Canada Sephora locations and websites, subject to exchange rates. Cards purchased in the U.S. or Canada cannot be used at other international Sephora locations or international websites.
Check Your Balance Before You Shop or Trade
Checking your Sephora gift card balance takes only a few steps when you use Sephora’s official website, phone support, or an in-store Beauty Advisor. For a standard Gift Card or eGift Card, keep your 16-digit number and 8-digit PIN available so you can quickly confirm how much remains.
Once you know the available balance, you can decide whether to use it for a Sephora purchase, save the remaining amount for later, or check whether the card is eligible for trading through Tbay.
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