Dear Tbay Users,
We sincerely apologize for the recent inconvenience caused by the issue with payment withdrawals. Please note that the problem was not due to Tbay's platform but rather a downtime with the Nigerian Inter-Bank Settlement System (NIBSS), which affected payments made during that period.
We understand how frustrating this situation has been and want to assure you that payments are now back to normal. We are currently addressing each failed order from the 6th and 7th of this month, as well as the 24th.
If you experienced a failed withdrawal order on these dates, we are here to help you get your payments completed in full. To expedite this process, please provide the following documents and information to our support team at [email protected]:
1)Your Tbay Username
2)Your Failed Withdrawal Order Number on Tbay
3)Your Statement of the receiving bank for the withdrawal order number. The statement should cover the period from June 5 to the present.
Note: The statement must be in a PDF file sent by the bank. Screenshots from mobile banking apps or printed statements will not be accepted.
Again, we are very sorry about this problem and are committed to make our users' experience with Tbay smooth and seamless. Thank you for your patience and understanding.
Best regards,
The Tbay Team.
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