Dear Customer,
We are sorry to inform you about a temporary issue affecting payment processing on Tbay since yesterday.
This issue is due to an outage with the Nigerian Inter-Bank Settlement System (NIBSS). This means you may encounter difficulties when withdrawing funds from your Tbay account.
Important Notes:
- This issue affects all users and is not specific to your account.
- We are working closely with our partners to resolve the situation as soon as possible.
What is Tbay Doing in This Matter?
- We are in constant communication with NIBSS to monitor the situation.
- We will provide updates as soon as the issue is resolved and normal service resumes.
Please be assured that your funds are safe with Tbay. They will be deposited to your bank account once the NIBSS issue is resolved. We apologize for any inconvenience caused and appreciate your patience. As a token of our apology, we will offer a 3% Rate-up coupon to affected customers.
For further assistance, please don't hesitate to contact our customer service team.
Sincerely,
Tbay Team
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