At Tbay, we understand that waiting for your withdrawal can be frustrating, especially when you don’t receive your funds as quickly as expected. To help you understand the process and reduce any anxiety, we've broken down what each payment withdrawal status means.
To be Paid Status
When you see a "To be Paid" status, it means that we have sent the withdrawal request to your bank. We are now waiting for your bank to confirm that the funds have been received. This status will change to "Completed" once the transaction is confirmed. If, for any reason, the transaction fails, the status will immediately update to "Failed". The funds will be returned to your Tbay wallet. 99% of withdrawal requests are processed promptly and you receive your funds very quickly. Rest assured, the security of your funds is our top priority. Tbay is committed to provide our users a smooth and efficient transaction process.
Failed Status
A "Failed" status indicates that the withdrawal attempt was unsuccessful. Your funds will remain in your Tbay wallet. This can happen for several reasons:
- Your bank account is temporarily unable to receive transfers.
- Your bank account has a limit on the amount it can receive, and the requested withdrawal exceeds this limit.
- The account number you provided is no longer valid or active.
Completed Status
When your withdrawal status shows as "Completed," it means that the funds have been successfully sent from Tbay to your bank account. Please note that it may still take some additional time for the funds to appear in your account. This transfer depends on your bank’s processing time.
Note:
If there are any issues, such as a NIBSS (Nigerian Inter-Bank Settlement System) downtime or an issue with your withdrawal bank causing delays, our team will work diligently to resolve pending withdrawals as quickly as possible.
We are extremely grateful to our users for their patience and understanding. If you ever have any questions or need assistance, our Tbay.store support team is always here to help. You can reach out to us and our team will respond as soon as possible to resolve your query.
Join us now
Email: [email protected]
Website: https://tbay.store
Facebook: Tbay
Tbay App: Google Play Store & App Store
